1. Shipping Methods & Timeframes

We offer the following shipping options for Pure Saffron orders:

 

2. Processing Time

Orders are processed within 1-5 Monday to Friday. Processing does not include weekends and public holidays in Belgium.

3. Shipping Destinations

We currently ship to:

• Belgium

• France

• Germany

Shipping to other destinations may be available upon request. Please contact us at contact@zoffron.com for inquiries.

4. Order Tracking

Please contact at: contact@zoffron.com

5. Delivery Confirmation

Delivery is confirmed upon signature or photo confirmation by the carrier. Customers are responsible for inspecting packages upon receipt.

6. International Customs & Duties

For international orders, customers are responsible for any applicable customs duties, taxes, or import fees. SHENGEL is not responsible for delays caused by customs clearance.

7. Damaged or Lost Shipments

If your saffron arrives damaged or lost:

1. Contact us within14 of delivery with photos/proof

2. We will REFUND your order at no additional cost

3. Return procedures: contact@zoffron.com

8. Returns & Refunds

• Return window: 14 from delivery date

• Saffron must be unopened and in original packaging

• Return shipping: free

• Refund processing: 1-3 days after receipt

Return address:
Shengel
Oosterveldlaan 140
2610 Antwerpen
Belgium

9. Special Handling

Pure Saffron is a delicate spice. All packages are carefully packaged to prevent damage and ensure freshness. We recommend keeping saffron in a cool, dry place upon receipt.

10. Contact Us

For shipping inquiries or concerns:

Email: contact@zoffron.com
Phone: +32487192144